Refund policy

Customer satisfaction is our highest priority. Please carefully review our refund policy:

1. Eligibility: Refunds are only available if we fail to deliver services as explicitly agreed through email, chat, or Payoneer invoice.

2. Buyer’s Remorse: Refunds will not be provided due to a change of mind or buyer’s remorse.

3. Notification Window: To qualify for a refund, you must notify us within 15 days from the service delivery date.

4. Post-15 Day Support: After the 15-day period, refunds will not be issued. However, customers remain eligible to receive support based on the original service requirements.

5. Resolution Guarantee: Before filing a refund request or initiating a dispute, please contact us directly. We typically respond within 1 hour and guarantee issue resolution within 24 hours.

6. Processing Time: Once a refund is approved, it will be processed within 7 to 10 working days.